Cloud Nine Executive Limousines shall be known as the ‘Company' and the person signing the confirmation shall be known as ‘The Hirer' and accepts responsibility for him/herself and for every person in his/her party and fully agrees to the conditions of hire as follows:

 

1 •  The company would like to add notice to the transmission hump in the centre of the limousine and would ask that you and your guests take care when entering and leaving the limousine, as the company cannot be held responsible for any incidents resulting from persons entering and leaving the limousine.

2 •  The Hirer must be aware that he/she and or guests that consume alcohol, which has not been provided by the company, will be charged a corkage fee of £10.00, alternatively a bar will be provided on request.

3 •  The company do not accept any responsibility for any personal items lost or stolen whilst the limousine is under hire.

4 •  The company shall supply the limousine as instructed. However, in the unlikely event of accident and or breakdown whether mechanical or electrical, a similar or alternative limousine shall be supplied. The company shall make the effort to provide a similar vehicle so the journey may continue, or the hirer will be transferred to another limousine and any reasonable extra costs incurred will be borne by the company or refund given. The company cannot be held responsible for any differences whether type or colour, missed connections and/or functions howsoever caused.

5 •  The company accepts no responsibility for any adverse weather conditions (i.e. snow, flooding etc.) that may cause inconvenience, delays and/or cancellation of the booking by the company.

6 •  The company insists that a strict NO SMOKING policy is adhered to in the limousines at all times.

7 •  The consumption of food/food products and such like is not permitted in the limousines. The company shall levy a £100.00 valeting charge through misuse of food, illness and/or drink.

8 •  The hirer shall be fully responsible and liable for any damage caused both inside and outside of the limousine by the hirer or any member of his/her party, howsoever caused. This includes incitement to ANY third party, which may result in damage to the limousine and/or its contents. The hirer will agree to be liable for the total cost of the repair. In addition the hirer will be liable to pay for such repair plus any further incurred losses to the company i.e. lost bookings.

9 •  The company or its representative (e.g. chauffeur) reserve the right to refuse entry to the limousine to any person/persons they deem unfit for whatever reason and can refuse to continue the journey if any person/persons behave in a manner which the company/ representative feel may be detrimental to other persons or to the limousine and its contents. In this case NO refund shall be given.

10 •  Once a booking is made, confirmed and deposit paid, the price quoted to the hirer will not be subject to alteration unless there is any deviation from the details of the booking (see conditions 4 and 11). No deposits can be refunded and the full amount will be payable by the hirer if he/she chooses to cancel without giving 15 days notice.

11 •  Any extra requests or alterations to the booking (i.e. additional pick-up points, changes of destination causing extra mileage and time) not made at the time of booking/confirmation cannot necessarily be entertained, although every effort will be made to meet the requirements of the hirer. Any such alterations in most cases may involve extra charges being levied on the original quote and would have to be paid for in full (in cash) on the day of the booking.

12 •  Extra charges will apply when airport collections run over the agreed times, for example delays in baggage reclaim etc. Please contact us for excess time charges.

13 •  Pick up times must be strictly adhered to, you will be charged an excess fee if our representatives are expected to wait around unless specified on the original booking form.

14 •  If we are unavoidably late due to bad traffic conditions through no fault of the company, no refunds will be given.